An overview of PT Wisma Kanta Utama
PT Wisma Kanta Utama is a Jakarta-based company operating in the hospitality industry, managing a workforce of up to 300 employees. With extensive experience in residential and hospitality services, the company is committed to providing comfort and high-quality service to residents and guests. Wisma Kanta Utama continuously innovates in efficient property management, ensuring that every operational aspect—from reservations and facility maintenance to workforce management—runs optimally to create the best experience for customers.
Challenges in HR management
We had the opportunity to speak with Bu Evelina, Director of HR at Wisma Kanta Utama, about the challenges of HR management in the hospitality industry. In daily operations, the HR team faces various complexities, including shift management, payroll calculation, and leave administration.
As a company in the hospitality industry, Wisma Kanta Utama operates a shift-based work system to ensure services run 24/7. The company has two main workforce categories:
- Back Office Team, with regular working hours from Monday to Friday, 9:00 AM–6:00 PM.
- Operations Team, working across four shift patterns (shift 1, 2, 3, and middle), covering 24-hour operations.
Previously, shift management was handled manually using Excel. However, this method became increasingly inefficient, especially when adjusting employee schedules to match market demand fluctuations. Each week, shift schedules had to be updated, and last-minute changes were common, making the process more complex and prone to errors.
Another major challenge was payroll calculation. With 300 employees, the Excel-based system previously used often made it difficult for the HR team to adjust salary components.
“When we were still using Excel, every data change had to be checked manually to ensure there were no formula or input errors. If mistakes occurred, they could affect employee entitlements.”
This process was not only time-consuming but also increased the risk of payroll errors, which could ultimately impact employee satisfaction.
Additionally, leave and absence management was also handled manually. Employees had to submit paper forms, and the HR team would cross-check data in Excel before approving requests. This process was slow, lacked transparency, and often led to miscommunication between employees and the HR team.
These challenges highlight that HR digitalization is no longer an option but a necessity for the hospitality industry. By adopting a more modern and integrated system, Wisma Kanta Utama can improve operational efficiency, reduce errors, and provide a better employee experience.
Mekari Talenta as the solution
Over time, PT Wisma Kanta Utama recognized the need for a more efficient and integrated system to manage their HR operations. After evaluating various solutions, they chose Mekari Talenta as their HRIS to simplify administrative processes, improve data accuracy, and support their dynamic business needs.
Results experienced by PT Wisma Kanta Utama
After implementing Mekari Talenta, PT Wisma Kanta Utama starts to experience improvements in their HR management:
More flexible shift management
One of the biggest challenges in the hospitality industry is managing dynamic shift schedules. With Mekari Talenta, employee shift schedules can now be automatically created and updated according to operational needs. The HR team no longer has to manually organize shifts in Excel—Talenta’s system allows for greater flexibility, including last-minute changes due to market demand. Additionally, employees can access their schedules directly through the app, minimizing errors and increasing transparency.
More accurate payroll calculations
Previously, manual payroll processing in Excel was time-consuming and prone to calculation errors. With Mekari Talenta, payroll is now automated using real-time data, including additional components such as incentives, allowances, and deductions. The system also ensures accurate tax and social security (BPJS) calculations, ensuring employees receive their entitlements correctly without the risk of input or formula errors.
“One of the biggest improvements has been in payroll management. With so many employees, ensuring all salary and allowance data is correct is crucial. With Mekari Talenta, payroll processing is now faster and more error-free than before.”
More efficient leave administration
The previous leave application process required employees to submit paper forms, which HR had to manually verify in Excel before granting approval. Now, Mekari Talenta has made this process more practical. Employees can request leave directly through the mobile app, and HR can instantly check leave availability and approve requests within an integrated system. This not only reduces administrative burden but also speeds up approvals, ensuring a more seamless experience for both employees and the HR team.
“Employees can now easily apply for leave, check work schedules, and view their payslips without having to ask HR.”
PT Wisma Kanta Utama perspective on Mekari Talenta
By adopting Mekari Talenta, PT Wisma Kanta Utama has successfully optimized its HR management, from more flexible shift scheduling and more accurate payroll calculations to a more streamlined leave administration process. Automating and digitizing HR not only improves operational efficiency but also ensures a better work experience for employees. Moving forward, PT Wisma Kanta Utama remains committed to leveraging technology to support its growth in the hospitality industry.
